PRIVACY POLICY

At Butter and Bounce, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase from us.

1. INFORMATION WE COLLECT

Personal Information You Provide

When you place an order or interact with our website, we may collect the following personal information:

• Name

• Email address

• Shipping address

• Billing address

• Phone number

• Payment information (processed securely through our payment processor)

• Custom order details (text, images, design specifications you provide)

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing actions, including:

• IP address

• Browser type and version

• Operating system

• Pages visited and time spent on pages

• Referring website addresses

2. HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

• Process and fulfill your orders

• Communicate with you about your orders, including order confirmations and shipping updates

• Respond to your inquiries and provide customer support

• Process payments securely

• Create and personalize custom products according to your specifications

• Send you marketing communications (with your consent)

• Improve our website and products

• Detect and prevent fraud

• Comply with legal obligations

3. INFORMATION SHARING AND DISCLOSURE

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted third parties only in the following circumstances:

Service Providers

We may share your information with third-party service providers who assist us in operating our business, such as:

• Payment processors (e.g., Stripe, PayPal)

• Shipping carriers (e.g., USPS, FedEx, UPS)

• Email service providers

• Website hosting providers

These service providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

Legal Requirements

We may disclose your information if required by law, court order, or governmental authority, or to protect our rights, property, or safety.

4. COOKIES AND TRACKING TECHNOLOGIES

Our website may use cookies and similar tracking technologies to enhance your browsing experience. Cookies are small text files stored on your device that help us:

• Remember your preferences

• Analyze website traffic and usage patterns

• Improve website functionality

• Personalize your experience

You can control cookie settings through your browser preferences. Please note that disabling cookies may affect the functionality of our website.

5. DATA SECURITY

We implement appropriate technical and organizational security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure payment processing through trusted third-party providers

• Regular security assessments

• Limited access to personal information

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee its absolute security.

6. DATA RETENTION

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Order information is typically retained for 7 years for tax and accounting purposes.

7. YOUR RIGHTS AND CHOICES

Depending on your location, you may have certain rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you

• Correction: Request correction of inaccurate or incomplete information

• Deletion: Request deletion of your personal information (subject to legal retention requirements)

• Opt-out: Unsubscribe from marketing communications at any time

• Data portability: Request a copy of your information in a portable format

To exercise these rights, please contact us at sales@butterandbounce.com.

8. CHILDREN'S PRIVACY

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. THIRD-PARTY LINKS

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party websites you visit.

10. INTERNATIONAL DATA TRANSFERS

If you are accessing our website from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located. By using our website and providing your information, you consent to this transfer.

11. CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a new effective date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

12. CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: sales@butterandbounce.com