Shipping & Returns

Fast shipping, hassle-free returns. We want you to love what you order.

FREE SHIPPING ON ALL ORDERS

Every order ships free via USPS from our Northern Michigan studio. No minimums, no surprises at checkout.

Processing Time: Orders ship within 2-3 business days. You'll receive a tracking number via email as soon as your order ships.

Delivery Time: Most domestic orders arrive within 3-7 business days after shipping. Delivery times may vary based on your location and USPS schedules.

Shipping Locations: We currently ship within the United States only.

Holiday Shipping: During peak seasons (November-December), we recommend ordering early to ensure timely delivery. Specific holiday deadlines will be posted on our homepage.

Order Tracking: Once your order ships, you'll receive an email with tracking information so you can follow your package every step of the way.

Several small and medium-sized gift boxes wrapped in plain brown paper, some tied with white string, arranged on a white wooden surface.

RETURNS & EXCHANGES

Our Promise: We want you to be completely happy with your purchase. If something's not right, we'll make it right.

30-Day Return Policy

Changed your mind? No problem. You have 30 days from the date of delivery to return any item for a full refund or exchange.

Return Requirements:

  • Items must be unused and in original condition

  • Include original packaging when possible

  • Contact us at sales@butterandbounce.com to initiate a return

How Returns Work:

  1. Email us at sales@butterandbounce.com with your order number and reason for return

  2. We'll respond within 24 hours with return instructions and a return authorization

  3. Ship the item back to the address we provide (customer is responsible for return shipping costs)

  4. Get your refund within 5-7 business days after we receive your return

Exchanges: Want a different design instead? Let us know and we'll process an exchange. We'll cover shipping costs on the replacement item.

Damaged or Defective Items: If your item arrives damaged or defective, contact us immediately at sales@butterandbounce.com with photos. We'll send a replacement at no cost to you (including return shipping). Quality matters to us, and we stand behind everything we make.

Two people exchanging a large pizza box at a counter in a café or restaurant, with a blackboard menu in the background and canned drinks on the counter.

CUSTOM & BULK ORDERS

Custom Order Returns: Custom or personalized items cannot be returned or exchanged unless they arrive damaged or defective.

Bulk Order Terms: Bulk orders (25+ items) have different return policies. Terms will be outlined in your custom quote. Contact us at sales@butterandbounce.com to discuss.

LOST OR STOLEN PACKAGES

USPS Tracking: All orders include tracking. If tracking shows your package was delivered but you didn't receive it, please:

  1. Check with neighbors or building management

  2. Verify the delivery address on your order confirmation

  3. Contact your local post office with the tracking number

Our Support: If your package is confirmed lost or stolen by USPS, contact us at sales@butterandbounce.com and we'll work with you to find a solution.

QUESTIONS?

Still not sure about something? Email us at sales@butterandbounce.com or visit our Contact page. We typically respond within 24 hours.

A cartoon-style airplane with a cardboard box body, red wings, and propellers, flying against a blue background.